Support

Frequently Asked Question’s

• Question: The item I ordered is backordered, how long will it take for the order to be completed?
• Answer: We try our best to get your order in the mail ASAP. Everything is fabricated onsite and generally it will take an extra 3 or 4 days to ship your piece. We will contact you via email and give you an estimated timeframe for delivery if you order a piece that is not in stock.

• Question: Will my 18mm domeless nail or banger work on a Rooster 19mm joint?
Answer: Yes, generally 18mm and 19mm joints are interchangeable

•Question: Can I get custom fabrication?
•Answer: Yes, with boundaries. Certain colors don’t play well together, or only in certain parts of a disc. Sharp angles and small details are difficult. Custom fabrication generally requires a week or more.

•Question: Can Roosters® be repaired or modified by non-Rooster fabricators?
•Answer: This is not recommended, but we have a high success rate of repairing Rooster products with straight necks here at the factory.

•Question: Are you accepting new vendors?
•Answer: Yes. We require new vendors to join our Certified Vendor Program. We prefer brick-and-mortar vendors.

•Question: How much water should I use?
•Answer: It’s a matter of personal taste. Very little is required, just barely above the disc. It’s very important that you change water frequently. Roosters® scrub very efficiently and the water gets saturated pretty quickly. Changing water every gram smoked/vaped is recommended.

•Question: How do I clean my Rooster®?
•Answer: We recommend submerging the fritted disc in 91%+ isopropyl alcohol and letting it soak overnight. Do not use salt and by all means DO NOT BOIL!
We supply extra pre-filter discs with each plant piece. Cycling them through the cleaning process before they get clogged ensures that you will always have a clean pre-filter available and they should last for many uses.

•Question: Why is cold water not recommended for concentrates?
•Answer: Rooster® fritted discs diffuse the vapor into such tiny bubbles that they work primarily by scrubbing the gas. Cooling takes place simultaneously, but the excellence of the Rooster experience is chemical, not thermal.

If you use cold water, too much cooling takes place. The payload and terpenes you wanted to enjoy condense out and clog the disc. Lukewarm water will actually improve the flavor of your dabs and scrub the vapor more efficiently. Freezing a Rooster is also a good way to break it.

•Question: Where can I get parts?
•Answer: If you would like to purchase an adaptor, pre-filters, bowls or domeless quartz nails for torch or 20mm coil, you can purchase these on the parts page of our on-line shop. We will ship it out via USPS Priority Mail.

Certified vendors are required to purchase some stock of spare parts with orders for new merchandise. Former vendors who are not certified will not have any spare parts.

***CLEANING PROCESSES***

VIDEO COMING SOON

Until then, soak your piece in 90+ isopropyl alcohol overnight. We do not recommend using SALT or other abrasives.

Customers using grunge off and formula 420 have been experiencing cleaning problems and we do not recommend either product.