Support

Frequently Asked Question’s

Q: Can I get custom fabrication?
A: Yes, with boundaries. Certain colors don’t play well, or only in certain parts of a disc. Sharp angles and small details are difficult. Custom fabrication generally requires a week or more.

Q: Can Roosters® be repaired or modified by non-Rooster fabricators?
A: This is not recommended. Rooster® products with straight necks are repairable. We have a high success rate repairing Roosters.

Q: Are you accepting new vendors?
A: Yes. We require new vendors to join our Certified Vendor Program. We prefer brick-and-mortar vendors.

Q: How much water should I use?
A: It’s a matter of personal taste. Very little is required, just barely above the disc. It’s very important that you change water frequently. Roosters® scrub very efficiently and the water gets saturated pretty fast. Changing water every gram smoked/vaped is recommended.

•Q: How do I clean it?
•A: We recommend 91%isopropyl alcohol. No salt, that could hurt the decals. Soak overnight if need be. Do not boil.
We supply extra pre filter discs with each plant piece. cycling them through the cleaning cycle before they get clogged ensures that you always have a clean pre filter ready to go and the last a long time.

•Q: Why is cold water not recommended for concentrates?
•A: Rooster® fritted discs diffuse the vapor into such tiny bubbles that they work primarily by scrubbing the gas. Cooling takes place simultaneously, but the excellence of the Rooster experience is chemical, not thermal.

If you use cold water, too much cooling takes place. The payload and terpenes you wanted to enjoy condense out and clog the disc. Lukewarm water will actually improve the flavor of your dabs a bit. Freezing a Rooster is also a good way to break it.

•Q: Where can I get parts?
•A: If you would like to purchase an adaptor, pre filters, bowls or domeless quartz nails for torch or 20mm coil, you can purchase these on the parts page of our on-line shop. We will ship it out via USPS Priority Mail.

Certified vendors are required to purchase some stock of spare parts with orders for new merchandise. Former vendors who are not certified will not have any spare parts.

 

***CLEANING PROCESSES***

VIDEO COMING SOON

Until then, soak your piece in 90+ isopropyl alcohol overnight. We do not recommend using SALT or other abrasives.

Customers using grunge off and formula 420 have been experiencing cleaning problems and we do not recommend either product.